Thank you for choosing US CAPITAL Inc. for your PropFirm Account Management Program (PAMP). We are committed to delivering the highest quality service and customer satisfaction. Please read our refund policy carefully to understand your rights and our obligations.

1. Eligibility for Refund

1.1. 7-Day Satisfaction Guarantee: We offer a 50% refund if you are not satisfied with our service within the first 7 days from the date of purchase. To be eligible for this refund, you must contact our support team within this period and provide a detailed explanation of your dissatisfaction. This policy is in place to ensure that you have enough time to evaluate our services and make an informed decision.

1.2. No Refund After 7 Days: After the initial 7-day period, no refunds will be issued. This timeframe is designed to provide sufficient opportunity for clients to assess the quality and effectiveness of our services. By continuing to use our services beyond this period, you acknowledge and accept that the initial payment is non-refundable.

2. How to Request a Refund

2.1. Contact Support: To request a refund, please contact our support team at support@uscapitalinc.com. Ensure you include your order number and a detailed reason for your refund request. Providing thorough information helps us understand your concerns and process your request more efficiently.

2.2. Refund Process: Upon receiving your refund request, we will review it to determine its validity. You will be notified of the approval or rejection of your refund within 5 business days. If approved, your refund will be processed within 7 business days. The refund will be issued to your original method of payment. Please note that processing times may vary depending on your payment provider.

2.3. Refund Denial: In cases where a refund request is denied, we will provide a detailed explanation. Common reasons for denial include requests made outside the 7-day window or insufficient justification for the refund. We encourage open communication to address any issues or concerns you may have.

3. Exceptions

3.1. Special Circumstances: In certain cases, such as system errors or issues on our part, we may offer full or partial refunds outside of the 7-day period. These situations are handled on a case-by-case basis to ensure fairness. If you believe your case qualifies for an exception, please provide a detailed explanation when contacting our support team.

3.2. Extended Evaluation Period: For clients who have experienced delays or disruptions in accessing our services, we may extend the evaluation period beyond 7 days. This extension is granted at our discretion and is intended to provide a fair opportunity to assess our services.

4. Non-Refundable Items

4.1. Additional Services: Any additional services, such as one-on-one coaching sessions or bespoke strategy consultations, are non-refundable. These services are customized to meet individual client needs and require significant resources, making them ineligible for refunds.

4.2. Completed Services: Services that have been fully completed and delivered as described are non-refundable. This includes account validation and management services where the agreed-upon scope of work has been fulfilled.

5. Changes to the Refund Policy

5.1. Policy Updates: We reserve the right to update or change our refund policy at any time. Any changes will be posted on this page, and it is your responsibility to review the refund policy periodically. Continued use of our services following any updates indicates your acceptance of the revised policy.

5.2. Client Notification: We will notify clients of significant changes to the refund policy via email or an announcement on our website. This ensures that you are aware of any modifications and can make informed decisions about using our services.

6. Contact Us

6.1. Support Team: If you have any questions about our refund policy or need assistance with a refund request, please contact us at support@uscapitalinc.com. Our support team is dedicated to providing prompt and helpful responses to ensure your satisfaction.

6.2. Customer Feedback: We value your feedback and encourage you to share your experiences with our services. Your input helps us improve our offerings and address any concerns promptly.

7. Commitment to Quality

At US CAPITAL Inc., we are committed to delivering high-quality services tailored to meet the unique needs of our clients. Our PropFirm Account Management Program (PAMP) is designed to provide expert account management, rigorous risk management, and professional trading strategies to help you achieve your trading goals. We continuously strive to enhance our services and maintain transparency in all our interactions.

8. Transparency and Fairness

We believe in maintaining transparency and fairness in all our business practices. Our refund policy is structured to balance the interests of both the company and our clients. By clearly outlining the terms and conditions, we aim to prevent misunderstandings and ensure a smooth service experience.

9. Client Support

Our dedicated support team is available to assist you with any questions or concerns you may have regarding our services or refund policy. We are committed to resolving issues promptly and professionally, ensuring your satisfaction with our services.

10. Ongoing Improvements

We regularly review and update our refund policy to reflect changes in our services and to address the evolving needs of our clients. Your feedback plays a crucial role in this process, and we appreciate your input as we strive to improve our offerings.